DELIVERY TIMES
Delivery times are normally 2-3 business days. You can contact us for more security.
Delays in delivery caused by force majeure, or that are not directly attributable to us, will not be a justified cause for the cancellation by the buyer of the involuntarily delayed order.
METHOD OF DELIVERY
The goods are understood to be delivered to the customer's door, ceasing our responsibility for them from the moment we make them available to the customer, LavaManos.eu does not assume the risks of handling the item, which will be fully borne by the buyer, even when the damages and impairments caused by the manipulation of the client are due to a fortuitous event or force majeure.
The customer is responsible for checking the status of the merchandise purchased at the time of delivery and agrees to it by signing the carrier's delivery note.
In case of breakage due to mishandling of the item, LavaManos.eu will refuse to assume any responsibility or changes to the item after 12 hours have passed since receipt of the item.
Except for specific instructions from the buyer, shipments of goods will be made by the means and shipping rate 24-48 hours and the cost of transportation does not include rental of tools or specific vehicles to make the delivery.
In case of specific deliveries (such as: positioning of the product in the client's premises, going up or down steps or floors, difficult access, works... ect ) the client is responsible for previously notifying GruHostel Directo, sl who will budget separately its cost.
AVAILABILITY OF PRODUCTS
The commitment acquired by LavaManos.eu for the sale and shipment of the merchandise offered is subject to the stock of the advertised product and its availability until the end of stock, so LavaManos.eu in its commitment to quality and customer service , tries at all times that the advertised products are available.
However, in the event of exceptional circumstances or those others that cause the end of stock of the product, the order and the contract signed between the parties will be rendered null and void by virtue of this resolving clause, fully restitution to the client in case of prepayment of the amounts paid. for the same, without proceeding in favor of any of the parties any compensation for breach of contract, consequential damages or lost profits.
CANCELLATION OF ORDERS AND RIGHT OF WITHDRAWAL
Once the purchase has been made, the customer has the right to change or cancel his purchase during a period of 7 calendar days from the date of issue of the order, always in the same state as it was. received, in its original packaging and with all its accessories, manuals, etc.
In any case of change or return LavaManos.eu will verify the status of the product before returning the corresponding amounts.
Accepted orders may not be canceled in the following cases:
- When more than 7 days have elapsed from the date of receipt by the buyer of our acceptance.
- The order has been paid by deferred payment.
- In the case of specially manufactured materials, motorized equipment or custom orders for products not usually available on our website LavaManos.eu
For returns of personalized products with the client's logo, a charge of €80 will be charged, as the screen-printed part must be discarded.
We reserve the right to cancel orders pending delivery when the buyer has partially or totally failed to pay for the order placed, or has breached the sales conditions set forth in orders previously placed on our page.
RETURNS
GruHostel Directo sl undertakes to exchange it for another with the same or equivalent characteristics, to credit your account for future purchases or to refund the amount of the purchased equipment, if you are not satisfied, if the merchandise is returns:
- Within 7 days at the facilities of GruHostel Directo, sl from the date of delivery and prior communication to GruHostel Directo, by convincing explanatory email and with the subsequent consent of GruHostel Directo, sl .
In its original packaging.
New and in perfect condition, UNUSED.
Accompanied by all its components, accessories, instruction manual, etc.
Postage paid and with transport insurance at the customer's expense.
Once the merchandise is received at our facilities and after checking its status, the account will be credited or exchanged for another product according to the previous agreement. If it has been used only once, it will not be refunded in full under any circumstances. * In case of return, in no case will the
transport costs as well as the reshipment of the merchandise to be returned or the collection of the product be reimbursed. If it is sent postage paid, an amount of €20 will be charged for shipping costs.
* Any additional expense is excluded, which will be borne by the client, and will be quantified by GruHostel Directo, sl .
* In no case will it accept the return of products and/or components purchased in the Outlet or 2nd Hand section.
CLAIMS FOR DAMAGE TO THE MERCHANDISE SUFFERED DURING TRANSPORT
For any claim for possible incidents such as the product being delivered deteriorated, damaged or any other cause subject to a claim against the carrier, the following steps will be followed:
- Said anomaly or incident must be stated on the delivery note delivery agency at the time of delivery or within a maximum period of 12 hours after receipt of the item.
- The delivery note is proof of the state of the merchandise, therefore the consignee is obliged to state on the delivery note if the shipment is damaged and if the shipment is not complete.
- The transport company will not admit claims if there is no claim on the delivery notes of the same and if the due claim has not been made in writing during the 12 hours following the delivery of the same.
- The claim or notification for damages suffered during transport must be notified in the same way to GruHostel Directo, sl within 12 hours after the delivery of the merchandise
* You must not sign a delivery note before receiving the merchandise even if the delivery person tell you otherwise. You must always check that the merchandise has arrived in correct condition, stating on the delivery note any observation, deterioration, anomaly or damage.
APPLICABLE GUARANTEES
GruHostel Directo, sl offers a 1-year guarantee for all its new products purchased through its LavaManos.eu website, under the following conditions:
- The right to guarantee corresponds only to the client and cannot be transferred.
- The warranty covers the replacement of the defective component for 1 year from the date of the Invoice.
- The guarantee does not cover the misuse given by the user, as well as the failure resulting from a bad installation. The following are not covered by this guarantee: windows and electrical equipment. - Cases such as:
Product deficiencies due to errors in use, failure to comply with the instructions, inappropriate use or lack of understanding, lack of maintenance, due to the use of parts that do not belong to the original manufacturer, are also exempt from guarantee .
due to attempted repair by the user, products with deviations from normal conditions, being insubstantial for the usability of the product.
- For all proven deficiencies that meet the conditions and within the guarantee period, they must be eliminated by GruHostel Directo, sl , which will repair the product free of charge or replace it with another in optimal conditions . The choice of measure to take is the exclusive responsibility of GruHostel Directo, sl . The replaced parts or products become the property of GruHostel Directo, sl .
- Warranty claims must be made within the warranty period. The return of the product must be agreed with the customer service department of GruHostel Directo, sl . The customer is financially responsible for returning the product to GruHostel Directo, sl . Our reference invoice must be attached, as necessary proof of guarantee. Please do not send us packages of merchandise to pick up, they will not be accepted.
- The transportation costs derived from the shipment of the merchandise to the facilities of GruHostel Directo, sl are the exclusive responsibility of the client.
- The return transportation costs of a repaired item for clients of GruHostel Directo, sl within the warranty period are borne by GruHostel Directo, sl .
- Other demands apart from those established in the guarantee conditions, regarding adjustments or repairs of the defective product, are invalidated by the guarantee conditions of the company GruHostel Directo, sl .
- In case of making a repair during the warranty period, it will not be extended or renewed.
- We reserve the right to invoice the costs (shipping, working hours) for returns or unjustified claims.
- The data on the repair period are basically non-binding, unless there was an agreement with a written end date.
*To make use of the guarantee, it will be essential to present the invoice that certifies the acquisition.
*To make the guarantee effective, you must contact us by sending an email to info@lavamanos.eu.com indicating the reference and attaching the product purchase invoice.
* From the sixth month, the customer will have to prove that the product has not been damaged due to improper use. All electrical, glass and light components are excluded.
* After the 1-year warranty period has elapsed, the customer must contact LavaManos.eu directly by phone or email customer service to proceed to solve the observed deficiency. Shipping costs and reports will always be borne by the customer.
The Guarantee will lose its value - If any of the data on
it or on the proof of purchase
are modified, altered or replaced . - If both the identification number and the guaranteed device itself are tampered with or repaired without the knowledge of the Technical Service.
-If you lack the invoice or proof of purchase in GruHostel Directo, sl .
TECHNICAL SERVICE
The purchase of any product at LavaManos.eu in no case includes the travel and labor of our Technical Service to the client's home or company for its adjustment, explanation or repair.
The Technical Service of the products purchased at LavaManos.eu will be carried out through the following email account: info@lavamanos.eu
When it is necessary to start up a product purchased through LavaManos.eu, we can provide the Technical Service necessary in case the buyer is interested and the cost of the service will be indicated at the request of the same in an independent budget.
We have a team of professionals with 20 years of experience in the sector to offer the best Technical Service. If you are interested in contracting our technical service, you can do so through this page or directly through the following telephone number: 924 577408
OTHER IMPORTANT ASPECTS TO TAKE INTO ACCOUNT
When it is necessary to start up a product, the manufacturer will provide this service through its Technical Assistance Service and its cost will be indicated to the request for the same by separate budget.
The gifts that may accompany some products will only be delivered while stocks last.
The photographs presented may not correspond exactly with some of the models offered. Photos may show accessories that are sold separately.
The purchased product may suffer, due to the availability of the manufacturer, non-substantial modifications in the components, characteristics or benefits of the batch that integrate it, as long as they do not imply a demerit of the advertised qualities and benefits.
RESERVATION AND RIGHTS OF GRUHOSTEL DIRECTO, SL
As long as the merchandise has not been fully satisfied, it will be considered the property of GruHostel Directo, sl . by virtue of this domain agreement, regardless of the place where it is installed, and it may be withdrawn at any time if the buyer has not made the payment of what he owed, or if he declares himself in suspension of payments, bankruptcy, bankrupt or remove, or wait.
It is well understood that the power to withdraw the merchandise may be exercised by the seller at any time when those circumstances occur, the presence of the seller or his representatives at the buyer's domicile or business being sufficient, with the assistance of a notary who will draw up a certificate of the removal of the merchandise.
APPLICABLE LAW AND JURISDICTION
These conditions will be governed or interpreted in accordance with Spanish legislation in that which is not expressly established. The seller and the user agree to commit any controversy that may arise from the provision of the products or services subject to these Conditions, to the Courts and Tribunals of the user's domicile.
In the event that the user is domiciled outside of Spain, the seller and the user expressly waive any other forum, submitting to the Courts and Tribunals of the city of Zafra (Spain).